Privacy Policy

STORE POLICIES

PAYMENT OPTIONS
Caffe7.com accepts major credit cards (Visa, Mastercard & Discover) and PayPal payments. Please note that we do not accept prepaid gift cards of any kind at this time.

SALES TAX
According to state law, California and Washington tax must be applied to all orders. Orders shipped out of California or Washington may be exempt from sales tax; California and Washington residents are required to add the appropriate current sales tax. Due to regular variations in California and Washington sales tax, rates are submect to change without notice. Any and all tax fees will reflect at checkout on your invoice. If you are ordering outside of California or Washington and sales tax apears on your order, please verify your shipping destination and make any necessary changes before completing your order.

PRICE ADJUSTMENTS

Caffe7.com

sends sale promotions to our customers on a regular basis. The sales prices offered in our promotions are only available during the promotional period, which is defined from the time the promotion is emailed to customers to the end date of the promotion as specified on the email.

Caffe7.com

is unable to honor any request for price adjustments for purchase made outside of the promotional period.

BACKORDERS
If an item is out of stock, you will be notified that the item is on backorder status. Once the item is back in stock, we will notify you and await confirmation to proceed with shipping. You will not be charged for the item and shipping costs for the item until it is in stock and shipped to you. If you decide to cancel the backorder, please contact us at rservice@caffe7.com and include the following information:
1. Customer name
2. Order Number
3. Item Number & Order Quantity

SHIPPING POLICY

Caffe7.com

sends its products with FedEx Ground. For large orders, we will determine whether a commercial trucking company will be more cost efficient for the shipment. If it is determined that your order should be shipped via a commercial trucking company, our order department will contact you with the adjusted shipping cost for your approval. Shipping charges are based on actual shipping costs plus $5.00 per pallet.

For your convenience, we are able to provide tracking numbers to track your order. We ship most orders on the next business day if orders are received by 12:00 p.m. (PST). However, our normal order processing time is one to three business days. Orders received during weekends (Saturday and Sunday) or on a holiday will be processed on the next available business day. Please consider carefully when selecting "no signature required" upon check-out. If no signature is required at the time of delivery, FedEx will leave the package at the front door. Caffe7.com will not be responsible for lost, stolen, or weather damaged merchandise that is left unattended. Extreme weather conditions can cause freezing of product or broken bottles, please consider weather conditions when ordering as Caffe7.com is not responsible for damaged goods due to weather conditions.

If your order is subject to any delays (i.e., back order or further credit card verification), an email notification will be sent to you immediately. A confirmation email with a tracking number will be sent to you once order is processed and delivered to the commercial carrier or your choice. Caffe7.com reserves the right to charge additional fees for special requests, large orders over $1,000, and pallet orders. In such cases, we will contact the customer prior to shipment.

An order placed online can ONLY be cancelled within 12 hours of order completion. If your order has shipped prior to your cancellation, it will be considered a fulfilled order and cannot be canceled. To return products that have already shipped and arrived to you, please see "Return/Exchange Policy" for return procedures.

Please note that the delivery rate shown at the time of purchase is strictly limited to continental USA (48 states). We are unable to deliver to postal office boxes, military bases, APO, Alaska, Hawaii, PR (Puerto Rico) and areas outside of continental USA. For more information, please contact our office.

HOLIDAY SHIPPING
All orders that are placed before, on, or immediately after a holiday may be subject to shipment delay. Caffe7.com recognizes all major holidays and therefore no shipments go out during the time the office is closed. A shipment confirmation will be sent with your tracking information when your order has left the warehouse. Please contact service@caffe7.com for further information on shipping schedules.

DAMAGED/MISSING SHIPMENTS
For any damaged shipments caused by the mishandling of Carrier (FedEx or Trucking), a claim must be filed within 48 hours of package arrival. A picture of the damaged item(s) must be submitted to Caffe7.com with the claim. Credits are not guaranteed and are subject to further investigation before any refund or replacement is granted. Investigation may take up to 10 business days. Caffe7.com is not responsible for any damaged goods caused by local or national weather conditions during transit. It is the responsibility of the receiver to verify that all items are received in unbroken/sealed condition. If recipient accepts the shipment without noting damages on the delivery record, then Caffe7.com will not be held responsible for replacement(s) or refund.

The standard procedure is as followed for all damaged orders not received by customers:

In the case of damage caused during transit, Caffe7.com is unable to immediately replace the damaged merchandize upon customer's notification. Caffe7.com will submit a claim to Carrier (FedEx or Tracking Co.); once Carrier confirms the damage is caused by the mishandling of Carrier, a credit may be posted to your account within 5 to 7 business days after verification.

If replacement must be expedited, you may place a new order. Once Carrier honors the damaged claim, a refund will be rerouted to your account.

For any missing shipments, a claim must be filed within 72 hours of receipt. An investigation will be conducted to determine its cause and missing merchandize may be replaced after all details are reviewed.

UNDELIVERABLE SHIPMENTS
Customer must provide valid Ship-To address and telephone number upon order. Carrier (e.g. FedEx) will make several attempts to you before sending the package back to Caffe7.com. If Carrier could not get a hold of you and the package was returned to Caffe7.com, customer must pay an additional shipping and handling fee for reshipment. If customer refuses to pay for the fees associated with reshipment, Caffe7.com reserves the right to cancel the order and refund customer the total amount less than original shipping costs.

RETURN/EXCHANGE POLICY
Any unopened merchandise may be returned within 30 days from the date of purchase. The returned merchandise shall be in good condition (properly sealed and in its original package) to qualify for a full store credit less any shipping charges and restocking fee. Customer is responsible for all Shipping and Handling charges incurred during the process of exchange or return. Any remaining store credits will be posted to your credit card within 7 business days after the transaction has been completed.

Caffe7.com guarantees that our products are manufactured with top craftsmanship and quality ingredients. In the rare event that you find the product you purchased from Caffe7.com to be unsatisfactory and would like to return the products, please contact us at customerservice@caffe7.com to request for a Return Merchandize Authorization Number (RMA No.) Further instructions will be sent to you along with the RMA No. Once an RMA No. has been issued, the product must be returned to our office within 15 days.

Our obligation to the original purchaser under this guarantee shall be limited only to exchange or store credit within thirty (30) days from date of purchase of any equipment or perishable items to be defective under normal use and service conditions as determined by us. This guarantee shall not apply to products which have been subject to alteration, abuse, accident or misuse. Any exchange will be shipped as quickly as possible upon receipt of the defective merchandise. Items returned within 5 business days can be returned for full credit; or a 20% restocking fee will be applied.

Please provide the following information when returning the merchandise to Caffe7.com:
- Your name and complete address with zip code
- Your order number and approximate date of purchase or order number and RMA No.
- The item number and quantity you are returning
- The new item you are requesting (please specify the item number if available)
- A digital picture of the product for showing the problem (if applicable)

Please send the merchandise and above information to the following address:
Caffe7.com
Attn: Merchandise Exchange

HOW TO GET A RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER
Before returning an item, you much obtain a Return Merchandise Authorization Number (RMA No.). You may do so by emailing service@caffe7.com and include the following information:
1. Your name and complete address with zip code
2. Your order number
3. A description of the problem you are having (if applicable).
4. A digital picture of the product, showing the problem (if applicable).

NOTE: Caffe7.com reserves the rights to refuse any returns that are not sent back within 15 days of the issuance of the RMA number.

PRIVACY POLICY
When accessing our Website, Caffe7.com will gain certain information about you during your visit. How we will handle information we obtain depends upon what you do when visiting our site. If you visit our site to read or download information on our pages, we collect and store only the following information: The name of the domain and/or IP address from where you access the Internet; the date and time you access our site and the Internet address of the website you used to link directly to our site. If you identify yourself by sending us e- mail contains personal information, then the collected information will be solely used to respond to your message. The collected information is for statistical purposes. Caffe7.com uses software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure this service remains available to all users, Caffe7.com uses software programs to monitor network traffic to identify unauthorized attempts such as uploading or changing information or other causes that damage the web site. Caffe7.com will not obtain personally- identifying information about you when you visit our site, unless you chose to provide such information to us, nor will such information be sold or transferred to unaffiliated third parties without the approval of the user at the time of collection.

PERSONAL INFORMATION
We take spam emails, fraud and privacy issues very seriously. Therefore, we are highly protective of our customer’s personal information and do not share our customer’s personal information with anyone. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt- out of our email list or mailings at any time by sending us an email to request to be removed from our email list.

IP ADDRESS
Access to your IP address assists Caffe7.com with problem analysis and site administration. In addition to identifying you and your shopping cart, your IP address helps Caffe7.com gather broad demographic information.

FEEDBACK FORMS
Caffe7.com provides a customer support form for customers to submit any comments or requests for additional information on the products and services.

LINKS TO OTHER SITES
This site contains links to other internet sites. Caffe7.com is not responsible for the privacy practices or the content of any such web sites. If you find objectionable material on a linked site or if there is a problem linking to another site from Caffe7.com, please contact the webmaster at service@caffe7.com.

SECURITY
Caffe7.com has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state- of- the- art Secure Socket Layer (SSL) encryption technology and is SET compliant. At Caffe7.com, we do not keep customer credit card information. Credit card information is only used for the authorized payment processor.

CONTACT US
If you have any question about the privacy and security statement, please contact us at service@caffe7.com. If you have experienced any technical difficulties, please also contact service@caffe7.com.

Contacting The Website
If you have any question about the privacy and security statement, please contact us at young@caffe7.com. If you have experienced any technical difficulties, please contact service@caffe7.com.