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Free Local Delivery!

For orders of $300 or more, only for Southern California area only.
Please contact us for further details.

service@caffe7.com

SHIPPING POLICY

Caffe7.com 

sends its products with FedEx Ground. For large orders, we will determine whether a commercial trucking company will be more cost efficient for the shipment. If it is determined that your order should be shipped via a commercial trucking company, our order department will contact you with the adjusted shipping cost for your approval. Shipping charges are based on actual shipping costs plus $5.00 per pallet.

For your convenience, we are able to provide tracking numbers to track your order. We ship most orders on the next business day if orders are received by 12:00 p.m. (PST). However, our normal order processing time is one to three business days. Orders received during weekends (Saturday and Sunday) or on a holiday will be processed on the next available business day. Please consider carefully when selecting "no signature required" upon check-out. If no signature is required at the time of delivery, FedEx will leave the package at the front door. Caffe7.com will not be responsible for lost, stolen, or weather damaged merchandise that is left unattended. Extreme weather conditions can cause freezing of product or broken bottles, please consider weather conditions when ordering as Caffe7.com is not responsible for damaged goods due to weather conditions.

If your order is subject to any delays (i.e., back order or further credit card verification), an email notification will be sent to you immediately. A confirmation email with a tracking number will be sent to you once order is processed and delivered to the commercial carrier or your choice. Caffe7.com reserves the right to charge additional fees for special requests, large orders over $1,000, and pallet orders. In such cases, we will contact the customer prior to shipment.

An order placed online can ONLY be cancelled within 12 hours of order completion. If your order has shipped prior to your cancellation, it will be considered a fulfilled order and cannot be canceled. To return products that have already shipped and arrived to you, please see "Return/Exchange Policy" for return procedures.

Please note that the delivery rate shown at the time of purchase is strictly limited to continental USA (48 states). We are unable to deliver to postal office boxes, military bases, APO, Alaska, Hawaii, PR (Puerto Rico) and areas outside of continental USA. For more information, please contact our office.

HOLIDAY SHIPPING
All orders that are placed before, on, or immediately after a holiday may be subject to shipment delay. Caffe7.com recognizes all major holidays and therefore no shipments go out during the time the office is closed. A shipment confirmation will be sent with your tracking information when your order has left the warehouse. Please contact service@caffe7.com for further information on shipping schedules.

DAMAGED/MISSING SHIPMENTS
For any damaged shipments caused by the mishandling of Carrier (FedEx or Trucking), a claim must be filed within 48 hours of package arrival. A picture of the damaged item(s) must be submitted to Caffe7.com with the claim. Credits are not guaranteed and are subject to further investigation before any refund or replacement is granted. Investigation may take up to 10 business days. Caffe7.com is not responsible for any damaged goods caused by local or national weather conditions during transit. It is the responsibility of the receiver to verify that all items are received in unbroken/sealed condition. If recipient accepts the shipment without noting damages on the delivery record, then Caffe7.com will not be held responsible for replacement(s) or refund.

The standard procedure is as followed for all damaged orders not received by customers:

In the case of damage caused during transit, Caffe7.com is unable to immediately replace the damaged merchandize upon customer's notification. Caffe7.com will submit a claim to Carrier (FedEx or Tracking Co.); once Carrier confirms the damage is caused by the mishandling of Carrier, a credit may be posted to your account within 5 to 7 business days after verification.

If replacement must be expedited, you may place a new order. Once Carrier honors the damaged claim, a refund will be rerouted to your account.

For any missing shipments, a claim must be filed within 72 hours of receipt. An investigation will be conducted to determine its cause and missing merchandize may be replaced after all details are reviewed.

UNDELIVERABLE SHIPMENTS
Customer must provide valid Ship-To address and telephone number upon order. Carrier (e.g. FedEx) will make several attempts to you before sending the package back to Caffe7.com. If Carrier could not get a hold of you and the package was returned to Caffe7.com, customer must pay an additional shipping and handling fee for reshipment. If customer refuses to pay for the fees associated with reshipment, Caffe7.com reserves the right to cancel the order and refund customer the total amount less than original shipping costs.