Home > Returns
RETURN/EXCHANGE POLICY

Any unopened merchandise may be returned within 30 days from the date of purchase. The returned merchandise shall be in good condition (properly sealed and in its original package) to qualify for a full store credit less any shipping charges and restocking fee.

Customer is responsible for all Shipping and Handling charges incurred during the process of exchange or return. Any remaining store credits will be posted to your credit card within 7 business days after the transaction has been completed.

Caffe7.com guarantees that our products are manufactured with top craftsmanship and quality ingredients. In the rare event that you find the product you purchased from Caffe7.com to be unsatisfactory and would like to return the products, please contact us at service@caffe7.com to request for a Return Merchandize Authorization Number (RMA No.) Further instructions will be sent to you along with the RMA No. Once an RMA No. has been issued, the product must be returned to our office within 15 days. Our obligation to the original purchaser under this guarantee shall be limited only to exchange or store credit within thirty (30) days from date of purchase of any equipment or perishable items to be defective under normal use and service conditions as determined by us. This guarantee shall not apply to products which have been subject to alteration, abuse, accident or misuse.

Any exchange will be shipped as quickly as possible upon receipt of the defective merchandise. Items returned within 5 business days can be returned for full credit; or a 20% restocking fee will be applied. Please provide the following information when returning the merchandise to Caffe7.com: - Your name and complete address with zip code - Your order number and approximate date of purchase or order number and RMA No. - The item number and quantity you are returning - The new item you are requesting (please specify the item number if available) - A digital picture of the product for showing the problem (if applicable)

Please send the merchandise and above information to the following address:
Attn: Merchandise Exchange
20540-B Superior Street
Chatsworth, CA 91311